FAQ's
Frequently Asked Questions
Shipping / Delivery
1. Do you ship internationally? How much is shipping?
Yes, we do ship on these countries; UnitedStates, Japan, Europe, and Canada. Shipping in these countries is FREE SHIPPING.
2. Where will my order ship from?
We work with an on-demand order fulfillment company with facilities in United states, Europe,Japan and Canada.
3. Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
4. How are your products made?
We work with a print-on-demand drop shipper. They have locations in United states, Europe, Japan, and Canada so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
5. How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at [email protected].
You can Contact us or email [email protected] if you have any questions
Payment
1. What payment methods do you accept?
We accepts all major credit cards from Visa, Mastercard, American Express and Discover (linked to Paypal).
No 'mailed cash' or bank transfers, etc.
2. I am not from The United States and do not use their currency "USD". Do you accept my country's currency?
The default prices of our cases are in USD, but can be purchased from any country with any currency. Although you may see the price of our items in your currency, during checkout, the price will go back to USD numbers, so do not be alarmed by that! Your currency will simply convert to USD upon paying.
Sizing
1. What sizes are available for your clothing?
We offer different sizes for every piece of clothing. Each product should have their own measurements for you to compare yourself/a garment you have. If there are none, let us know by email [email protected] and we can get you them!
Returns / Exchanges
1. I changed my mind. Can I cancel my order and get my money back please?
We do not issue refunds once the order is in the process of creation or shipped. However, if you contact us quickly after making the order, we can cancel your order and refund your money!
2. Can I return an item for a full refund?
Unfortunately, there are strictly no returns unless there are defects in the products. If there is, please inform us within a week of receiving. In that case, we would be happy to help find resolution for the issue!
3. Can I exchange an item for a larger or smaller size?
We do not do exchanges once the order is in the process of creation or shipped.
However, if you contact us quickly after making the order, we can change the size of an item.
If you have any more questions regarding returns / exchanges please take a look at detailed returns policy or get in touch with as [email protected]